Shipping Policy
Packaging and shipping
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Original paintings, canvas prints, and framed artwork
All stretched or framed paintings will be securely wrapped in bubble wrap and arrive in a box. Canvas prints will be securely wrapped and arrive in a tube.
The price of the painting includes the price of packaging, insurance, and courier cost that includes signature required.
All shipping from the Artist to the Buyer will be sent via tracked courier that must be signed by the Buyer upon receipt of the artwork in undamaged condition.
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Please ensure that you are home to sign for your painting, or ask the courier company to deliver it on a day when you will be home. The Artist is not responsible for Buyers who give "Authority to Leave" parcels by courier companies.
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​Prints on paper
All prints on paper will be wrapped in acid free tissue, a plastic flexible sleeve to keep moisture out, and will arrive in a tube.
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Framed paper prints are available in New Zealand, and will be securely wrapped in bubble wrap and arrive in a box.
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Prints on paper are uninsured. If you would like them insured, please contact me. There may be a small fee charged to cover the cost of insurance.
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Insurance
In the unlikely event that your insured artwork arrives damaged from the courier, I will work with the shipping company and the Buyer to have the Buyer refunded for the artwork minus any shipping costs that may have been incurred by the Artist. See Terms and Conditions.
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Please note
The Artist will ensure the artwork is packaged well for transportation and is not responsible for damage to the artwork(s) once it has been sent for delivery. The Artist is not responsible for damage to the artwork(s) once it has been received by the buyer. The Artist is not responsible for damage to the artwork(s) when the buyer has the artwork(s) stretched or framed by a third party.
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Packing time
Shipping times depend on where the Buyer is located and the type of shipping option chosen.
For original artworks on canvas, please note I will ship these out as soon as payment from you has cleared.
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For giclee prints please allow extra time for printing at a professional printing company:
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Prints on paper - one week
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Prints on canvas (including stretcher bars) - three weeks
General Shipping times
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Shipping within New Zealand. Courier deliveries are normally between 3 to 5 days working days.
International - courier deliveries after packaging are normally between 3 to 14 days depending on the destination and time it takes to clear customs. In some countries, the customs clearing process may take longer. Please check your government's international shipping policies for more detailed information.
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The Artist is not responsible for shipping times once the painting is sent. This can vary depending on external factors including severe weather, pandemics, and the shipping company itself.
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Return Policy
If you aren't completely satisfied with your purchase you have SEVEN DAYS to contact me to make me aware of your intent to return the artwork for a refund.
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If you are outside of this period the Artist has the right to refuse a refund.
If you decide to return the work you will be required to repackage the artwork(s) in their original packaging and to make arrangements to have the artworks returned via courier, tracked, and insurance to the Artist within Fourteen Days for artworks within New Zealand (Twenty Days for artworks being returned internationally), of receiving the artwork(s).
In order to receive a refund, the artwork(s) must be received in the same good condition as the artwork(s) were sent, to be eligible to receive the refund, .
​Any shipping costs incurred by the Artist to send the artwork(s) to the Buyer will come out of the refund.
The Buyer is responsible for the cost of shipping and insurance in returning the artwork(s) to the Artist.
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Giclee prints are not eligible for a refund.